Cenla Area Agency on Aging: Ombudsman Program

Health Care

To receive adequate and appropriate health care and protective and support services
To be free of physical restraints not documented as medically necessary
To have your choice of pharmacy and physician
To withhold payment for physician visitation if the physician did not examine you
To be transferred or discharged only after reasonable notice is given and only for medical reasons, the welfare of other residents, or for non-payment
To be protected from transfer or discharge from a Title XIX certified facitlity solely because the source of payment changes

Individual Liberties

To exercise your civil and religious liberties
To exercise your rights as a resident and a citizen
To complain and make suggestions without fear of coercion or retaliation
To be treated courteously, fairly and with the fullest measure of dignity
To be free of mental and physical abusee
To take part in various activities of the nursing home
To be free not to perform work
To choose a roommate, when possible
to have your own clothing and possessions
To manage your personal affairs, or if this is delegated to the facility, to receive an accounting report every three months upon request
To retire and rise in accord with reasonable requests
To consume a reasonable amount of alcolholic berverages, with some restrictions
To use tobacco in accord with applicable policies, rules and law
To have ample opportunity to visit with family and friends
To share a room with your spouse, if he/she is a resident of the same nursing home and both consent

Information

To be informed of your rights, the rules and regulations of the nursing home
To receive prompt response to all reasonable requests and inquireies
To have any significant change in your health status reported to you
To be informed of your conditiion and planned medical treatment, and to participate in or refuse that treatment
To examine the results of the most recent survey conducted by state or federal surveeyors of the facility
To be informed of the bed reservation policy for hospitalization
To be told of all services available and all costs, including charges covered or not covered by Medicare, Medicaid or the basic per diem rate

Privacy

1423 Peterman Drive, Alexandria, LA 71301

Phone: 318-484-2260
FAX: 318-484-2266
Toll Free:
800-454-9573